Application Performance Management & Monitoring: A Playbook for MSPs
This whitepaper provides MSPs with practical guidance for building or enhancing their APM strategy, highlighting key features modern APM platforms must include, along with best practices for maximizing both operational efficiency and business value.
Excerpt
View Landing PageAs enterprises modernize their core computing platforms to drive the next wave of business innovation, agility has become a non-negotiable requirement, placing greater pressure on IT to deliver high-quality services that support rapid transformation and sustained growth. This demand is especially critical for Managed Service Providers (MSPs), who are responsible for ensuring performance and reliability across multiple customer environments, each with its own set of complexities, service-level expectations, and hybrid or cloud-native infrastructure.
Business stakeholders now expect IT investments to yield more than just uptime—they must drive cost savings, operational agility, and competitive advantage. To meet those expectations, MSPs must go beyond traditional monitoring, adopt advanced Application Performance Management (APM) platforms, and implement solutions capable of continuously delivering real-time insights into application health, even across distributed systems and high-velocity data streams.
An effective APM strategy empowers MSPs to correlate performance across infrastructure, business processes, and application layers, while also leveraging intelligent automation features like self-healing and service orchestration. In a managed services model, having a single, unified platform that can monitor, manage, automate, and orchestrate applications, services, and infrastructure is a competitive differentiator.